Customer Service Rep 3

California Water Service (Cal Water) invites you to pursue a career with the largest investor-owned American water utility west of the Mississippi River and the third-largest publicly traded water utility in the country. Formed in 1926, the San Jose-based company was named one of the Bay Area's Top Workplaces several years in a row. Cal Water employees pride themselves on sharing a commitment to being the leader in providing its customers and communities with traditional and innovative utility services.
Cal Water offers a generous total compensation package. We have competitive salaries and match a portion of employees' contributions to their Company 401(k). In addition, we provide a Company-funded pension plan, great healthcare benefits that provide coverage to employees and dependents, and generous tuition reimbursement. In addition, employees receive 11 paid holidays and three floating holidays per year, and two weeks of sick leave and vacation.
We are committed to hiring the best candidates, developing current employees, and promoting from within. Continuous improvement and employee development opportunities allow employees to acquire knowledge and skills necessary to progress and reach your career goals.
SUMMARY:
Immediate opening for Customer Service Representative in our Bear Gulch district. Customer Service Representatives assist customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality. In addition, CSRs process payments, schedule appointments, compile reports, file, and perform other office duties as assigned. This position is located in Atherton, CA.
MINIMUM QUALIFICATIONS:
Excellent customer service skills with a pleasant and professional manner
Fast and accurate data entry skills
Proficiency required in handling and balancing cash
Ability to manage multiple tasks accurately
Ability to take initiative to address and resolve problems
Excellent verbal and written communication skills
Ability to prioritize work and meet competing deadlines
Proficient with Microsoft Word
Must be available to work extended hours as required for customer needs
Deadline to submit resume is Tuesday August 8, 2017.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service Company, New Mexico Water Service Company and Washington Water Service Company do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES

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